Refund Policy

# Refund Policy

We want you to love your purchase. If you're not 100% satisfied, here’s how refunds work:

✅ **Eligibility**:  
- Request must be made within 14 days of receiving the item  
- Product must be unused, undamaged, and in original packaging  
- Receipt or proof of purchase is required

❌ **Non-refundable items**:  
- Sale items  
- Gift cards  
- Personalized or customized products

📬 **How to request a refund**:  
Email us at support@10magic.com with your order number and issue.  
If eligible, we’ll provide return instructions.

💸 **Refunds**:  
Once your item is received and inspected, we’ll notify you and process your refund to your original payment method.

Customer satisfaction is our top priority!